Posted by Amber Harper on March 22, 2016
UPDATE: Decisions are never easy. My first instinct was to keep all of my customers happy, which means changing nothing and extending the TAT. There's one other person who fits into this decision-making equation...and that person is me. I can't forget about her in all of this.
I simply cannot keep things the way they were without help. Call it selfish, but I don't want help. I actually like to work alone. So, yes, "just hire someone" is always going to be the solution from a customer's viewpoint. That's simply not an option for me.
TDC has grown so much over the past several years, and YOU guys made it happen! While I love my job very much, this bump in the road has made me realize that I need to scale things back some. Working seven days/70+ hours a week is just not fair to myself no matter how much I love what I do. I cannot tell you the countless times I've missed family gatherings because I had too much work to do. That's just the tip of the iceberg, but I won't go into further detail because I'm not looking to turn this into a pity party. I just want to have off days like a normal person.
Wax is (and always has been) my one true love -- I simply refuse to give up my wax! As for the bath and body products, some sell very well and some just sell. And, quite frankly, some products are just easier (and less time-consuming) to make. When you’re working alone, that time concept is huge! That's where my decision has come into play. Scaling back means letting some products go. The following products will be retiring from the TDC lineup: Body Wash, Shampoo, Conditioner (the regular conditioner, NOT the leave-in), Sugar Scrubs, and Liquid Hand Soap. Those products will be available in the 8oz size ONLY when we fully reopen until they're gone.
While that does alleviate some of the workload, it's been quite a while since I worked alone. Naturally our customer base has exploded in the past couple of years while Brittany was working with me. I don’t really have a clue as to how many hours it will actually take me to do the job of what used to be four people. I’ve had to think on ways to reduce the time spent on certain jobs. One job in particular is printing product labels. On average, it takes me 2-3 hours every day to individually print product labels for orders. That’s no longer a viable option for me. The good news is that I’ve devised a plan: I’ll have a generic product label sheet for each product and then the scent name will be attached separately on the container (either on the lid or on the container itself). The bad news is that I now need to redo all of my product labels and print a sheet of labels for each scent name we offer. You’ve seen my master scent list, yes? While not a huge job, it will take a few days to get that finished. It wouldn’t be an issue, but I still have scents P-Z to pour in wax AND that 36-hour opening I have coming April 1st.
At the present moment, I intend on keeping all other products (and all current sizes) on the TDC menu. If I find that it's just too much, I'll revisit my plan and go from there. Just please keep in the back of your mind that even with the reduction of a few products, our TAT is still going to be longer than you're used to. I won't really have an accurate number until we do reopen fully and orders start coming in. I can tell you that I'm not willing to let it get too long. I'll scale back sizes and/or products before our customer have to wait weeks or months for their orders to ship. That's just a big fat nope in my book.
So....we will reopen fully as soon as orders are caught up from the short opening on April 1st, the wax is mostly finished, and the new label system is in place. I’m going to go as fast as I possibly can....without working weekends. I will definitely continue to keep you updated on a permanent date for our grand reopening as soon as I can!
I appreciate your continued patience and support! I love you guys to pieces!
All prices are in USD