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Frequently Asked Questions

Hours of Operation
Q: How often are you open?
A: As a general rule, we are always open.  On occasion, I do take an occasional few days here and there throughout the year for vacation, business trips with hubby, or to catch up on TDC chores :)  I generally give notice in our facebook group or via newsletter.

TAT (turn-around-time) & Shipping Info
Q: What is your TAT?
A: We keep an accurate TAT on our homepage at all times.  Our TAT excludes weekends, postal holidays, and shipping time to you.

Q: How often do you ship packages?
A: From September - May: we ship Monday - Saturday.  From June - August: we only ship Monday - Wednesday due to summer temperatures.  This helps to ensure that your goodies aren't stuck on a hot mail truck somewhere over the weekend.

Wax Melt FAQ:
Q: What kind of wax do you use?  
A: We use our own special parasoy (a blend of soy and paraffin waxes)

Q: Does your wax require a cure time?
A: Yes and No :)  All 2oz wax melt cups in the Shop by Product and Shop by Scent sections are considered RTS (ready to ship) - they are generally cured and ready to go!  If I run out and have to pour those fresh for an order, I will include a pour date so you'll know. Most other wax is generally poured to order and should be cured for a bit.  Length of curing time is personal preference.  My personal recommendation: cure at least three days, two weeks is better, and anything longer is best.  Our wax definitely gets better with age!

Q: How long do your wax melts last?
A: The average is 10-12 hours...however...some scents have been known to last for days.  Longevity varies based on the type of scent, individual sniffers, type of warmer, etc 

Q: What type of warmer works best with your wax?
A: We do our testing in a 20-watt electric hot-plate style warmer.  Glade electric warmers can be found at Target and Walmart for around $10.  Customers have also reported good luck with tea light warmers and bulb warmers that have a higher wattage bulb.  Scentsy warmers have received mixed reviews.  Some report that they are fine, while others say that they will melt the wax but won't give good throw.  We recommend you trying different styles to see which type works best for you.

Q: Why are there varying shades of color in the wax?  I thought they were dye-free?A: We add no color to our wax.  The ingredients used to make fragrance oils cause varying shades in the oil.  They range from clear to dark brown.  This impacts the outcome of the wax color.

OUR POLICIES PAGE WILL ANSWER MOST OTHER QUESTIONS -- if not, please feel free to send us an email at tendigitcreations2008@gmail.com



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