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FAQ

FAQ

Frequently Asked Questions

Hours of Operation
Q: How often are you open?
A: Effective 2019, TDC is now a part-time business for us (see full article here).  We are ONLY offering wax melts now.  All remaining products have been discontinued from our line.  We generally have 'ready-to-ship' openings for our wax melts every 4-6 weeks during months of operation.  Custom orders are now limited to certain months.  You can view our tentative monthly schedule in the same mentioned article.  Currently, all openings are 72 hours -- they begin at 1:00 PM EST on a Friday and close at 1:00 PM EST that following Monday.

TAT (turn-around-time)
Q: What is your TAT/ Processing Time?
A: We begin processing and shipping orders on Tuesday AFTER our opening.  Please allow up to 7 business days from the closing date.  Our TAT excludes weekends, postal holidays, and shipping time to you.   

Wax Melt FAQ:
Q: What kind of wax do you use?  
A: Effective September 2017 --
 our wax is now a custom blend of 100% paraffin waxes.  We formulated it to be firm, but easily sliceable.

Q: Does your wax require a cure time?
A: No, you do not.  It is ready to melt when you receive it, but you are certainly welcome to cure if you wish.  I'm not the boss of you ;)

Q: What type of warmer works best with your wax?
A:  I tested our new formula in a Glade 13-watt, Glade 20-Watt, and a 24-watt warmer (all hotplate styles).  I personally didn't find the 13-watt to be strong enough for many scents.  The 20-watt performed well with the majority of scents -- this wattage gave a nice throw and allowed the scent to linger longer.  The 24-watt gave a banging throw on most scents, but the scent didn't last as long (tip if using this wattage: turn off the melter once it has melted and permeated the air -- turn on again later and repeat the process until the scent is gone).  I did not test in any bulb warmers.  I encourage you to try different warmer styles and wattages to find what works best for you and your home.

OUR POLICIES PAGE WILL ANSWER MOST OTHER QUESTIONS -- if not, please feel free to send us an email at tendigitcreations2008@gmail.com

 

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