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Frequently Asked Questions

Hours of Operation
Q: How often are you open?
A: As a general rule, we are always open.  On occasion, I do take an occasional few days here and there throughout the year for vacation, business trips with hubby, or to catch up on TDC chores :)  I generally give notice in our facebook group or via newsletter. 

TAT (turn-around-time) & Shipping Info
Q: What is your TAT?
A: We keep an accurate TAT on our homepage at all times.  Our TAT excludes weekends, postal holidays, and shipping time to you.  

Q: How often do you ship packages?
A: Effective September 2018, our shipping days are Tuesday - Thursday, but not necessarily all three days. 

Wax Melt FAQ:
Q: What kind of wax do you use?  
A: Effective September 2017 --
 our wax is now a custom blend of 100% paraffin waxes.  We formulated it to be firm, but easily sliceable.

Q: Does your wax require a cure time?
A: No, you do not.  It is ready to melt when you receive it, but you are certainly welcome to cure if you wish.  I'm not the boss of you ;)

Q: What type of warmer works best with your wax?
A:  I tested our new formula in a Glade 13-watt, Glade 20-Watt, and a 24-watt warmer (all hotplate styles).  I personally didn't find the 13-watt to be strong enough for many scents.  The 20-watt performed well with the majority of scents -- this wattage gave a nice throw and allowed the scent to linger longer.  The 24-watt gave a banging throw on most scents, but the scent didn't last as long (tip if using this wattage: turn off the melter once it has melted and permeated the air -- turn on again later and repeat the process until the scent is gone).  I did not test in any bulb warmers.  I encourage you to try different warmer styles and wattages to find what works best for you and your home.

OUR POLICIES PAGE WILL ANSWER MOST OTHER QUESTIONS -- if not, please feel free to send us an email at tendigitcreations2008@gmail.com



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