Frequently Asked Questions
Hours of Operation
Q: How often are you open?
A: As a general rule, we are always open. On occasion, I do take an occasional few days here and there throughout the year for vacation, business trips with hubby, or to catch up on TDC chores :) I generally give notice in our facebook group or via newsletter.
TAT (turn-around-time) & Shipping Info
Q: What is your TAT?
A: We keep an accurate TAT on our homepage at all times. Our TAT excludes weekends, postal holidays, and shipping time to you.
Q: How often do you ship packages?
A: From September - May: we ship Monday - Friday. From June - August: we only ship Monday - Wednesday due to summer temperatures. This helps to ensure that your goodies aren't stuck on a hot mail truck somewhere over the weekend.
Wax Melt FAQ:
Q: What kind of wax do you use?
A: Effective September 2017 -- our wax is now a custom blend of 100% paraffin waxes. We formulated it to be firm, but easily sliceable.
Q: Does your wax require a cure time?
A: No, you do not. It is ready to melt when you receive it, but you are certainly welcome to cure if you wish. I'm not the boss of you ;)
Q: What type of warmer works best with your wax?
A: I tested our new formula in a Glade 13-watt, Glade 20-Watt, and a 24-watt warmer (all hotplate styles). I personally didn't find the 13-watt to be strong enough for many scents. The 20-watt performed well with the majority of scents -- this wattage gave a nice throw and allowed the scent to linger longer. The 24-watt gave a banging throw on most scents, but the scent didn't last as long (tip if using this wattage: turn off the melter once it has melted and permeated the air -- turn on again later and repeat the process until the scent is gone). I did not test in any bulb warmers. I encourage you to try different warmer styles and wattages to find what works best for you and your home.
OUR POLICIES PAGE WILL ANSWER MOST OTHER QUESTIONS -- if not, please feel free to send us an email at email@example.com
All prices are in USD