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Policies

Policies

Terms and Policies

POLICES HAVE BEEN CHANGED AND UPDATED AS OF 01/01/19 -- please take a moment to read through them for any changes. Your purchase from TDC signifies your acceptance of our policies.

Payments

We accept Visa, Mastercard, Discover, American Express, and PayPal. Payment is due at time of purchase. 

Processing Time

We begin processing and shipping orders on the Tuesday AFTER our ready-to-ship opening has closed for the month.  Please allow up to 7 business days from the closing date of our opening for all orders to ship.  Business days exclude weekends and postal holidays.

Shipping - General Information

We ship worldwide.  If your country is not listed, please contact us so we can add it.

Domestic orders are shipped via USPS Priority Mail.  International orders are shipped via USPS First Class International (under 4 lbs) or USPS Priority Mail International.  Exceptionally large orders may be shipped via UPS or FedEx (see important notice further below).

Our shipping rates include a tracking number with delivery confirmation AND shipping insurance.  Please make sure you double check your shipping address before submitting your order.  In the event a package is returned to us due to an incorrect address, you will be responsible for paying shipping charges to reship your order.

REMINDER: shipping insurance DOES NOT cover items that arrive melted.  While we've only had issues on rare occasions the past several years, please know that making a purchase during the hot months is at your own risk!  We do no refund nor replace items that arrive melted.   

TRACKING NUMBER / ORDER HISTORY

Please create a customer account on our website.  You can log in to see the current status of your order, your tracking number, and your order history.  Tracking numbers are automatically emailed to you when your order ships, so please make sure you are using an email account you check more than once a month in case there are any issues with your order.

Shipping Rates

* Effective 2019 -- shipping prices are calculated by weight and distance from me to you (orders ship from Georgia), and are based on current USPS rates.  We do use regional rate boxes to help save you money -- the closer you live to us, the cheaper your rates will be.  You will be able to view your shipping rates prior to checkout.  In the event that we can ship your order in a smaller box, we will refund the difference back to you when your order ships.

IMPORTANT NOTICE TO U.S. CUSTOMERS: exceptionally large orders that do require shipping via UPS or FedEx may require additional postage before your order ships.  Our shopping cart is currently set with your rates up to 11 lbs since it's rare that we get orders over that.  In the event that your order is over 11 lbs, we will pick up any excess shipping costs up to $5.00.  Any further cost required will be invoiced to you.

NOTICE TO INTERNATIONAL CUSTOMERS: We are NOT responsible for any items/packages that do not get through customs. We are also NOT responsible for any taxes, duties or other fees associated with international shipping.

Orders Not Received

All of our packaged are shipped with a delivery confirmation AND shipping insurance. Sometimes the USPS loses packages.  If your package does not arrive (it never updates with a 'delivered' status), we will give you the option of a refund or to have your order reshipped at no additional charge (if all items are still available).  PLEASE NOTE:  THE USPS DOES HAVE A MINIMUM TIMEFRAME FOR WHEN INSURANCE CLAIMS CAN BE FILED FOR LOST PACKAGES.  WE WILL REQUIRE YOU TO WAIT THAT AMOUNT OF TIME BEFORE A REFUND/RESHIPMENT WILL TAKE PLACE.  The average time is 15 days from the date of shipment.  This ensures that adequate time is given for them to reroute a package that ended up on the wrong truck or whatever.

THE EXCEPTION TO THE RULE: If your package shows delivered and you did not receive it, we have NO recourse for reimbursement...even with shipping insurance.  This is their policy, and not ours.  It prevents fraud -- basically people claiming they didn't receive a package when they really did.  Yes, sometimes people steal packages.  We are not responsible for packages that are stolen.  

NOTICE: The USPS is often bad about "scanning errors" -- sometimes they don't scan them at all, sometimes they show "delivered" when they weren't actually delivered, etc.  Please allow adequate time for your package to arrive before you panic :)  

Order Errors/Missing Items

While we do our best to ensure to double check all orders before shipping, errors will occur -- it's that "human" thing ;)  If you're missing an item or you received the wrong one, please log in to your account on the website, go to your order history page, and send us a message from that form...or send us an email: tendigitcreations2008@gmail.com  PLEASE DO NOT SEND ME A FACEBOOK MESSAGE OR POST THIS INFO IN THE FACEBOOK GROUP!  Our other customers cannot help you, so there's no need in clogging up the newsfeed in the group.  Your post will be deleted.  We appreciate your cooperation in this matter.  PLEASE CONTACT US WITHIN 3 DAYS OF DELIVERY TO REPORT ERRORS OR MISSING ITEMS OR IT WILL BE ASSUMED YOUR ORDER IS CORRECT AND NO REPLACMENTS OR REFUNDS WILL BE ISSUED.

Damaged Orders

Please inspect your package as soon as possible upon arrival. Should your order sustain damage by the carrier, please contact us right away at tendigitcreations2008@gmail.com so that we may initiate the claims process and prepare any necessary replacement items. To help us ensure a quick and easy resolution, we ask that you retain all packaging and products until you receive further instruction. 

Updated 09/01/18 - Your remedy for lost or damaged packages via USPS is a full refund upon approval by the carrier that a claim is possible, subject to carrier rules and limitations.  Please notify us as soon as possible if your package has not been delivered within a few days of the standard delivery time frame (approximately 5 business days for domestic shipments or 21 days for international shipments.) Replacement items will exactly match those on the original order, no substitutions allowed, unless an item is no longer available. We do our utmost to provide resolution to shipping issues and ask that you please be patient as we work with the carrier since we have no control over packages once they leave our hands, and even less so once a package leaves the United States.  Carrier investigation may take up to 2 weeks for domestic shipments and up to 60 days for international shipments. Customers who file chargebacks without first giving us the opportunity to resolve the issue with the carrier will be banned from all future ordering and the applicable authorities and payment processor will be notified when fraud is suspected.

Combining Orders / Changes to Orders

Combining OrdersEFFECTIVE 01/01/19 - Yes, we DO combine orders placed during each opening.  We do not hold orders back to combine with future openings.  Actual shipping charges apply for combined orders, so any applicable refunds will be issued when your orders ship. 

Changes to Orders: We can no longer making any changes to orders once they are placed, so please check your order carefully before submitting it.  In fairness to all customers, please do not ask me to make an exception for you. 

Order Cancellations - EFFECTIVE 01/01/19

We will not cancel orders for any reason, so please make sure you want the items before submitting your order.  Refused orders will not be refunded. 

TDC reserves the right to cancel an order at any time for any reason.

OVERSELLING POLICY

Because we are a ready-to-ship company, inventory control is in place to prevent overselling.  Unfortunately, no software is 100% reliable and accurate.  In the event your order contains items that are no longer available due to inventory control errors, that portion of your order will be refunded by default.  If you wish to receive 'mystery scent' swaps in lieu of a refund, you will need to leave me a note with each order to do so.  In this case, a refund would only be issued if I don't have any extra random waxy things lying around :) Replacements generally contain extra amounts to compensate in case that sways your decision ;) 

Return Policy

ALL SALES ARE FINAL!  We will only issue a refund/exchange if it is due to our error.  If you receive an incorrect item, please email us immediately at tendigitcreations2008@gmail.com -- please include a photo of the item to save a step :)

SAMPLES

We do not offer free samples that do not accompany a paid order, and we do not respond to free sample request emails.  We do, however, include samples of our choosing whenever possible with your order.  Just please remember that including a sample is a courtesy and not a requirement.

Promotions / Coupon Codes
The following general policies apply to all special promotions/discounts/coupons: 

1) Only one promotion may be applied per order. Coupons may not be combined with other coupons or with site wide discounts.
2) Valid only on orders placed during a sale period and may not be applied retroactively to orders placed before sale begins. We do NOT discount orders placed outside our scheduled special promotions. To receive notice of special sales, please sign up for our newsletter or join our Facebook group.
3) Any free shipping promotions/coupons will NEVER apply to International orders.  In the event we make an internal error and you are given the free shipping option at checkout, you WILL be invoiced for shipping charges before your order ships.
4) Coupons are non-transferable and may be used only by the recipient.
5) Turn around time may be longer during big promotions. We appreciate your patience!

Disclaimers

Product Description / Pricing

Every effort is made to ensure accuracy for all product descriptions and pricing.  In the event of human or computer error, we reserve the right not to fulfill the order with an incorrect price.  You will be contacted with the option to proceed with your order with the correct price (invoice for additional amount required) or to have that portion or entire order cancelled.  

Wax Melts (Tarts)

Ten Digit Creations is NOT responsible for any damage or injury incurred due to lack of care when using our wax melts.

Designer Duplications

Our designer type fragrances are duplicate versions created for us by our fragrance suppliers. While most dupes are very close to the original, please remember that they are not the actual licensed fragrance. We make no guarantees or offer any refunds/exchanges on our designer types.  The only way to ensure an exact fragrance is to buy it from the original designer. Ten Digit Creations is not affiliated with any designer or manufacturer.

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Terms of Service Agreement

Our maximum liability to you is the amount you paid for the product. Your purchase from Ten Digit Creations signifies your acceptance of the above aforementioned information and policies.

Privacy Statement

At Ten Digit Creations, we will never share your information with anyone. We do not give your name and information to others, nor do we put you on mailing lists, call lists, or email lists. All transactions with us are private, and any information given to us is for the sole purpose of fulfilling your order.

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