Terms and Policies
POLICES HAVE BEEN CHANGED AND UPDATED AS OF 09/01/18 -- please take a moment to read through them for any changes. Remember that your purchase from TDC signifies your acceptance of our policies.
We accept Visa, Mastercard, Discover, American Express, and PayPal. Payment is due at time of purchase.
We ship worldwide. If your country is not listed, please contact us so we can add it.
Our shipping rates include a tracking number with delivery confirmation AND shipping insurance. Please make sure you double check your shipping address before submitting your order. In the event a package is returned to us due to an incorrect address, you will be responsible for paying shipping charges to reship your order.
We keep our TAT (turn-around-time) on our homepage. Our TAT excludes weekends, postal holidays, and does not include shipping time to you. In terms of configuring TAT for when you order ships, do not count the day you place your order. In addition, orders placed during the weekend are considered to be the same as placing an order on a Monday.
EFFECTIVE 09/01/18 - shipping days are Tuesday - Thursday, but not necessarily all three days. We can no longer guarantee shipping on a specific day, so please keep that in mind before ordering.
REMINDER: shipping insurance DOES NOT cover items that arrive melted. While we've only had issues on rare occasions the past several years, please know that making a purchase during the hot months is at your own risk! We do no refund nor replace items that arrive melted. Most items will go back to their normal state once they get back to room temperature.
* Effective April 2018 -- shipping is a Flat Rate of $5.00
International Customers -- the following shipping options are available:
(1) First Class International (under 4 lbs.) - cost is determined by country and weight of items
(2) Priority International (cost determined by country and weight of items) -- If the USPS shipping calculator underestimates the cost of shipping, you will be invoice for remaining charges. The invoice must be paid before your order will ship. This has only happened on rare occasions in the past.
(3) Flat Rate Envelope (price determined by country) -- IF YOUR ORDER WILL NOT FIT IN THE ENVELOPE, YOU WILL RECEIVE AN INVOICE FOR REMAINING SHIPPING CHARGES! The invoice must be paid before your order will ship.
(4) Medium Flat Rate Box (price detemined by country) -- IF YOUR ORDER WILL NOT FIT IN THE BOX YOU WILL RECEIVE AN INVOICE FOR REMAINING SHIPPING CHARGES! The invoice must be paid before your order will ship.
We are NOT responsible for any items/packages that do not get through customs. We are also NOT responsible for any taxes, duties or other fees associated with international shipping.
NOTE ABOUT PRODUCTS CONTAINING ALCOHOL: Alcohol is prohibited in US Mail for international shipping. Doing so could result in large fines. We WILL NOT make an exception. If you order an item containing alcohol (Body Mist, Room Spray), you will automatically receive our alcohol-free version. Our Hand Sanitizer and Shimmer Mist DO NOT have an alcohol-free version. In this case, you will be issued a partial refund for those items if ordered.
Orders Not Received
All of our packaged are shipped with a delivery confirmation AND shipping insurance. Sometimes the USPS loses packages. If your package does not arrive (it never updates with a 'delivered' status), we will give you the option of a refund or to have your order reshipped at no additional charge (if all items are still available). PLEASE NOTE: THE USPS DOES HAVE A MINIMUM TIMEFRAME FOR WHEN INSURANCE CLAIMS CAN BE FILED FOR LOST PACKAGES. WE WILL REQUIRE YOU TO WAIT THAT AMOUNT OF TIME BEFORE A REFUND/RESHIPMENT WILL TAKE PLACE. The average time is 15 days from the date of shipment. This ensures that adequate time is given for them to reroute a package that ended up on the wrong truck or whatever.
THE EXCEPTION TO THE RULE: If your package shows delivered and you did not receive it, we have NO recourse for reimbursement...even with shipping insurance. This is their policy, and not ours. It prevents fraud -- basically people claiming they didn't receive a package when they really did. Yes, sometimes people steal packages. We are not responsible for packages that are stolen.
NOTICE: The USPS is often bad about "scanning errors" -- sometimes they don't scan them at all, sometimes they show "delivered" when they weren't actually delivered, etc. Please allow adequate time for your package to arrive before you panic :)
Order Errors/Missing Items
While we do our best to ensure to double check all orders before shipping, errors will occur -- it's that "human" thing ;) If you're missing an item or you received the wrong one, please log in to your account on the website, go to your order history page, and send us a message from that form...or send us an email: firstname.lastname@example.org PLEASE DO NOT SEND ME A FACEBOOK MESSAGE OR POST THIS INFO IN THE FACEBOOK GROUP! Our other customers cannot help you, so there's no need in clogging up the newsfeed in the group. Your post will be deleted. We appreciate your cooperation in this matter. PLEASE CONTACT US WITHIN 3 DAYS OF DELIVERY TO REPORT ERRORS OR MISSING ITEMS OR IT WILL BE ASSUMED YOUR ORDER IS CORRECT AND NO REPLACMENTS OR REFUNDS WILL BE ISSUED.
Please inspect your package as soon as possible upon arrival. Should your order sustain damage by the carrier, please contact us right away at email@example.com so that we may initiate the claims process and prepare any necessary replacement items. To help us ensure a quick and easy resolution, we ask that you retain all packaging and products until you receive further instruction.
Updated 09/01/18 - Your remedy for lost or damaged packages via USPS is a full refund upon approval by the carrier that a claim is possible, subject to carrier rules and limitations. Please notify us as soon as possible if your package has not been delivered within a few days of the standard delivery time frame (approximately 5 business days for domestic shipments or 21 days for international shipments.) Replacement items will exactly match those on the original order, no substitutions allowed, unless an item is no longer available. We do our utmost to provide resolution to shipping issues and ask that you please be patient as we work with the carrier since we have no control over packages once they leave our hands, and even less so once a package leaves the United States. Carrier investigation may take up to 2 weeks for domestic shipments and up to 60 days for international shipments. Customers who file chargebacks without first giving us the opportunity to resolve the issue with the carrier will be banned from all future ordering and the applicable authorities and payment processor will be notified when fraud is suspected.
Combining Orders / Changes to Orders - EFFECTIVE SEPTEMBER 2018
DO NOT SEND FACEBOOK MESSAGES REGARDING ANY ASPECT OF YOUR ORDER -- I DO NOT HAVE MESSENGER ON MY PHONE! Please email us at firstname.lastname@example.org
Changes to Orders: We can no longer making any changes to orders once they are placed, so please check your order carefully before submitting it. In fairness to all customers, please do not ask me to make an exception for you. EXCEPTION: The ONLY change we can/will make are scent swaps...IF...your order is not already being processed and/or completed (you must log in to your account to check the status).
TDC reserves the right to cancel an order at any time for any reason.
Order cancellation requests must be submitted within 24 hours -- you will need to email us directly at email@example.com
WE WIL NOT CANCEL AN ORDER WE HAVE ALREADY BEGUN PROCESSING-- NO EXCEPTIONS. REFUSED ORDERS WILL NOT BE REFUNDED.
WE WILL NOT CANCEL ANY ORDER MADE DURING SPECIAL PRE-ORDERS!
(EFFECTIVE 02/23/18) - WE WILL NOT CANCEL ORDERS CONTAINING RTS (READY TO SHIP) ITEMS.
In order to protect the integrity of our products, ALL SALES ARE FINAL! We will only issue a refund/exchange if it is due to our error. If you receive an incorrect item, please email us immediately at firstname.lastname@example.org -- please include a photo of the item to save a step :)
We know that purchasing items online that you cannot smell or try before you buy is tough. For this reason, we offer sample sizes and samplers in as many products as possible. Please consider purchasing these first to avoid any disappointment. WE DO NOT ALLOW RETURNS/EXCHANGES DUE TO ALLERGIC REACTIONS TO OUR PRODUCTS/SCENTS.
ATTENTION: Refunds can not be issued for wax that may melt out of shape during summer shipments. The USPS does not cover this, even with insurance, so please purchase your wax in the summer months at your own risk. We have never experienced a problem before, but still needed to include this in our policy.
We do not offer free samples that do not accompany a paid order, and we do not respond to free sample request emails. We do, however, include a sample of our choosing whenever possible with your order. Just please remember that including a sample is a courtesy and not a requirement.
Promotions / Coupon Codes
The following general policies apply to all special promotions/discounts/coupons:
1) Only one promotion may be applied per order. Coupons may not be combined with other coupons or with site wide discounts.
2) Valid only on orders placed during a sale period and may not be applied retroactively to orders placed before sale begins. We do NOT discount orders placed outside our scheduled special promotions. To receive notice of special sales, please sign up for our newsletter or join our Facebook group.
3) Any free shipping promotions/coupons will NEVER apply to International orders. In the event we make an internal error and you are given the free shipping option at checkout, you WILL be invoiced for shipping charges before your order ships.
4) Coupons are non-transferable and may be used only by the recipient.
5) Turn around time may be longer during big promotions. We appreciate your patience!
Wax Melts (Tarts)
Ten Digit Creations is NOT responsible for any damage or injury incurred due to lack of care when using our wax melts.
Bath & Body Products
Our bath and body products are for external use only. As with any skin care product, the possibility of an allergic reaction or sensitivity is present. For your convenience, a full list of ingredients can be found in the Product Information section of our website. If skin irritation develops, discontinue use and consult a medical professional. Ten Digit Creations is NOT responsible for any injury incurred by use or misuse of any product.
A note about fragrances: Each individual sniffer is different, as is body chemistry. The reaction to fragrances and ingredients will vary from person to person. We cannot issue refunds or offer exchanges for this reason.
Our designer type fragrances are duplicate versions created for us by our fragrance suppliers. While most dupes are very close to the original, please remember that they are not the actual licensed fragrance. We make no guarantees or offer any refunds/exchanges on our designer types. We do offer sample sizes on several products so you can try them before committing to a full size product. The only way to ensure an exact fragrance is to buy it from the original designer. Ten Digit Creations is not affiliated with any designer or manufacturer.
Terms of Service Agreement
Our maximum liability to you is the amount you paid for the product. Your purchase from Ten Digit Creations signifies your acceptance of the above aforementioned information and policies.
At Ten Digit Creations, we will never share your information with anyone. We do not give your name and information to others, nor do we put you on mailing lists, call lists, or email lists. All transactions with us are private, and any information given to us is for the sole purpose of fulfilling your order.
All prices are in USD