Terms and Policies
POLICES HAVE BEEN CHANGED AND UPDATED AS OF 09/01/19 -- please take a moment to read through them for any changes. Your purchase from TDC signifies your acceptance of our policies.
We accept Visa, Mastercard, Discover, American Express, and PayPal. Payment is due at time of purchase.
Current TAT (turn-around-time):
1-7 business days for all products except custom/made to order wax (3-15 business days)
*business days exclude weekends, postal holidays, and does not include shipping time to you*
Shipping - General Information
We ship to U.S. addresses only! We are no longer set up to ship internationally at this time.
Orders are shipped via USPS -- larger orders may be shipped via FedEx or UPS at our discretion.
Our shipping rates include a tracking number with delivery confirmation -- insurance is included on all orders shipped Priority Mail. Please make sure you double check your shipping address before submitting your order. In the event a package is returned to us due to an incorrect address, you will be responsible for paying actual shipping charges to reship your order.
IMPORTANT: In order to offer our low flat rate shipping, we do use padded mailers for First Class packaging and Priority Flat Rate Envelopes. If you want to guarantee that your order ships in a box to help prevent product damage (i.e., cracked lids on scent shots), additional shipping charges may apply. You will need to contact us either before or immediately after placing your order if a box is preferred. We will invoice you if extra shipping is needed.
REMINDER: shipping insurance DOES NOT cover items that arrive melted. While we've only had issues on rare occasions the past several years, please know that making a purchase during the hot months is at your own risk! We do no refund nor replace items that arrive melted.
TRACKING NUMBER / ORDER HISTORY
Please create a customer account on our website. You can log in to see the current status of your order, your tracking number, and your order history. Tracking numbers are automatically emailed to you when your order ships, so please make sure you are using an email account you check more than once a month in case there are any issues with your order.
* Effective September 2019 -- shipping is now a flat rate of $3.50 for all U.S. orders. NOTE: we do not combine multiple orders at this time.
Orders Not Received
All of our packaged are shipped with a delivery confirmation. We ONLY provide insurance on packages sent via priority mail. Sometimes the USPS loses packages. If your package does not arrive (it never updates with a 'delivered' status), we will give you the option of a refund or to have your order reshipped at no additional charge (if all items are still available). PLEASE NOTE: THE USPS DOES HAVE A MINIMUM TIME FRAME FOR WHEN INSURANCE CLAIMS CAN BE FILED FOR LOST PACKAGES. WE WILL REQUIRE YOU TO WAIT THAT AMOUNT OF TIME BEFORE A REFUND/RESHIPMENT WILL TAKE PLACE. The average time is 15 days from the date of shipment. This ensures that adequate time is given for them to reroute a package that ended up on the wrong truck or whatever.
THE EXCEPTION TO THE RULE: If your package shows delivered and you did not receive it, we have NO recourse for reimbursement...even with shipping insurance. This is their policy, and not ours. It prevents fraud -- basically people claiming they didn't receive a package when they really did. Yes, sometimes people steal packages. We are not responsible for packages that are stolen.
NOTICE: The USPS is often bad about "scanning errors" -- sometimes they don't scan them at all, sometimes they show "delivered" when they weren't actually delivered, etc. Please allow adequate time for your package to arrive before you panic :)
Order Errors/Missing Items
While we do our best to ensure to double check all orders before shipping, errors will occur -- it's that "human" thing ;) If you're missing an item or you received the wrong one, please send us an email: firstname.lastname@example.org PLEASE DO NOT SEND ME A FACEBOOK MESSAGE OR POST THIS INFO IN THE FACEBOOK GROUP! PLEASE CONTACT US WITHIN 3 DAYS OF DELIVERY TO REPORT ERRORS OR MISSING ITEMS OR IT WILL BE ASSUMED YOUR ORDER IS CORRECT AND NO REPLACMENTS OR REFUNDS WILL BE ISSUED.
Please inspect your package as soon as possible upon arrival. Should your order sustain damage by the carrier, please contact us right away at email@example.com so that we may initiate the claims process and prepare any necessary replacement items. To help us ensure a quick and easy resolution, we ask that you retain all packaging and products until you receive further instruction. We do NOT include insurance on any order small enough to ship First Class.
Combining Orders / Changes to Orders
Combining Orders: EFFECTIVE JULY 2019 - No, we DO NOT combine orders. If you order any products with any custom/made to order wax, they are held back and shipped when your custom order is complete. If you wish to get those items sooner, you will need to order them separately and pay separate shipping charges (current rate listed above).
Changes to Orders: We can no longer making any changes to orders once they are placed, so please check your order carefully before submitting it. In fairness to all customers, please do not ask me to make an exception for you.
Order Cancellations: We will not cancel orders for any reason, so please make sure you want the items before submitting your order. Refused orders will not be refunded. TDC reserves the right to cancel an order at any time for any reason.
Inventory control is in place on select 'limited qty' products to help prevent overselling. Unfortunately, no software is 100% reliable and accurate. In the event your order contains items that are no longer available due to inventory control errors, that portion of your order will be refunded.
ALL SALES ARE FINAL! We will only issue a refund/exchange if it is due to our error. If you receive an incorrect item, please email us immediately at firstname.lastname@example.org -- please include a photo of the item to save a step :)
We do not offer free samples that do not accompany a paid order, and we do not respond to free sample request emails. We do, however, include samples of our choosing whenever possible with your order. Just please remember that including a sample is a courtesy and not a requirement.
Promotions / Coupon Codes
The following general policies apply to all special promotions/discounts/coupons:
1) Only one promotion may be applied per order. Coupons may not be combined with other coupons or with site wide discounts.
2) Valid only on orders placed during a sale period and may not be applied retroactively to orders placed before sale begins. We do NOT discount orders placed outside our scheduled special promotions. To receive notice of special sales, please sign up for our newsletter or join our Facebook group.
3) Any free shipping promotions/coupons will NEVER apply to International orders. In the event we make an internal error and you are given the free shipping option at checkout, you WILL be invoiced for shipping charges before your order ships.
4) Coupons are non-transferable and may be used only by the recipient.
5) Turn around time may be longer during big promotions. We appreciate your patience!
Product Description / Pricing
Every effort is made to ensure accuracy for all product descriptions and pricing. In the event of human or computer error, we reserve the right not to fulfill the order with an incorrect price. You will be contacted with the option to proceed with your order with the correct price (invoice for additional amount required) or to have that portion or entire order cancelled.
Wax Melts (Tarts)
Ten Digit Creations is NOT responsible for any damage or injury incurred due to lack of care when using our wax melts.
Our designer type fragrances are duplicate versions created for us by our fragrance suppliers. While most dupes are very close to the original, please remember that they are not the actual licensed fragrance. We make no guarantees or offer any refunds/exchanges on our designer types. The only way to ensure an exact fragrance is to buy it from the original designer. Ten Digit Creations is not affiliated with any designer or manufacturer.
Terms of Service Agreement
Our maximum liability to you is the amount you paid for the product. Your purchase from Ten Digit Creations signifies your acceptance of the above aforementioned information and policies.
At Ten Digit Creations, we will never share your information with anyone. We do not give your name and information to others, nor do we put you on mailing lists, call lists, or email lists. All transactions with us are private, and any information given to us is for the sole purpose of fulfilling your order.