Frequently Asked Questions
TAT (turn-around-time) FAQ:
Q: What is your TAT/ Processing Time?
A: Processing times vary. As a general rule, all products EXCEPT custom wax orders ship within 7 business days (please allow us a cushion of up to 10 business days). Custom wax orders are processed and shipped within 4 weeks (average time is 2 weeks or less).
Q: How much is shipping?
A: Effective September 2019, shipping is now a flat rate of $3.50. NOTE: We do not combine multiple orders. If you order other products with your custom/made to order wax, they will not ship until your custom order is complete. If you want those products sooner, you will need to place two separate orders and pay separate shipping charges.
Q: Do you ship internationally?
A: Although we may change this in the near future, we are no longer set up to ship internationally at this time. You will need to utilize a mail forwarding service or find a really nice friend in the states who will order and ship for you ;)
Wax Melt FAQ:
Q: What kind of wax do you use?
A: Effective September 2017 -- our wax is now a custom blend of 100% paraffin waxes. We formulated it to be firm, but easily sliceable.
Q: Does your wax require a cure time?
A: No, you do not. It is ready to melt when you receive it, but you are certainly welcome to cure if you wish. I'm not the boss of you ;)
Q: What type of warmer works best with your wax?
A: I tested our new formula in a Glade 13-watt, Glade 20-Watt, and a 24-watt warmer (all hotplate styles). I personally didn't find the 13-watt to be strong enough for many scents. The 20-watt performed well with the majority of scents -- this wattage gave a nice throw and allowed the scent to linger longer. The 24-watt gave a banging throw on most scents, but the scent didn't last as long (tip if using this wattage: turn off the melter once it has melted and permeated the air -- turn on again later and repeat the process until the scent is gone). I did not test in any bulb warmers. I encourage you to try different warmer styles and wattages to find what works best for you and your home.